IT Support Technician IV

Texas Tech University Health Sciences Center
Published
June 22, 2022
Location
Lubbock, TX
Job Type
 

Description

Position Description

The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance. This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Major/Essential Functions

With close supervision by management and/or project leads:

  • The IT Support Technician IV's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and maintenance.
  • This position will also specialize in hardware and software relevant to the department or unit, and manage area or unit IT projects in support of business operations.

Knowledge, Skills, Abilities:
Ability to:

  • Exercise judgment based on an understanding of organizational policies and activities.
  • Plan and organize effectively, prioritize goals, use time efficiently, and stay on task.
  • Communicate effectively, both orally and in writing.
  • Establish and maintain effective work relationships.
  • Basic analytical skills, including process description, logic, problem diagnostics, and problem-solving.
  • Basic technology hardware and software competency.

Training in fundamental hardware and software support through education or experience.

Required Qualifications

Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus five (5) years related full-time paid experience OR a combination of related education and/or experience to equal nine (9) years.

Preferred Qualifications

  • Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus three (3) years related full-time paid experience OR a combination of related education and/or experience to equal seven (7) years.
  • Experience with multiple operating systems including Microsoft Windows, Apple Macintosh. advanced knowledge with Microsoft Office products. Recognized certification in PC Support field (Preferred CompTia A+ and Microsoft qualifications). Advanced experience with network domain environments. Non-technical skills required for this position include: Customer service orientation, collaborative interdependent work style, team oriented, excellent communication skills (written, technical writing, verbal, listening) and self-motivated. The position also requires a strong ability to organize work effectively, conceptualize and prioritize objectives, and exercise independent judgments based on an understanding of organizational policies and activities as well as a strong ability to establish and maintain good working relationships with fellow employees, HSC staff and students.

Required Attachments

Cover Letter, Resume / CV

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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