Patient Services Specialist – Surgery

Texas Tech University Health Sciences Center
April 7, 2021
Lubbock, TX
Job Type


Position Description

This position is responsible for assuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.

Major/Essential Functions

Schedule surgeries and procedures for multi-specialty surgery clinic. Schedules new, follow-up or discharged patient appointments. Obtains, verifies and enters all information into the Electronic Medical Record prior to patient visit. Verifies insurance eligibility and benefits prior to patient visit. Obtains referral through insurance company if required. Prepares charts patients prior to patient visit. Provide patient with surgery information and estimated costs and end patient visit.

Occasional Duties

Patient reminder calls
Retrieving and distributing e-faxes
Follow up patient portal requests
Assisting with pre-authorizations

Required Qualifications

A High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Preferred Qualifications

Bilingual preferred

Required Attachments

Resume / CV

Optional Attachments

Professional/Personal Reference

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

EEO Statement

As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.

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