Utility Account Specialist (Reserved for City Employees Only)

City of Austin, TX
Published
September 14, 2021
Location
Austin, TX
Job Type
 

Description

Minimum Qualifications
Education and/or Equivalent Experience:

  • Graduation with a Bachelor's degree from an accredited college or university with major coursework in a related field, plus three (3) years of experience providing customer service for a utility or another commercial/government organization, or other experience related to the job.
  • Experience may substitute for education up to a maximum of four (4) years.

Licenses and Certifications Required:

  • None.

Notes to Applicants
Position Description:
The Utility Account Specialist will provide back office support to Revenue Measurement & Control. This position will be responsible for assigning cycle/routes to new meters, tracking/monitoring water meter vendor issues and electric meter investigations, tracking and reviewing data related to vendor quality checks, assist with tracking performance of the remote service switch pilot project, and daily validation/updates of premises to ensure accuracy of water and electric meter cycles.

Employment Application:

  • The City of Austin employment application is an official document; incomplete applications will not be considered.
  • Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
  • The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
  • Resumes will not be accepted and statements such as "see resume;" will not be accepted. You may use "N/A" for fields that are not applicable.
  • Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

  • Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate:

  • Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  • If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  • This position requires a criminal background investigation.

Work Schedule:

  • This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
  • Work hours may include after hours, holidays, and weekends.
  • Shifts may change according to departmental needs.
  • Employee may be required to work additional hours outside of regular work schedule.

Pay Range
$22.83 - $29.11

Hours
Monday through Friday.
7:00am - 3:30pm.

Job Close Date 09/21/2021
Type of Posting Reserved for City Employees
Department Austin Energy
Regular/Temporary Regular
Grant Funded or Pooled Position Not Applicable
Category Professional
Location 1520 Rutherford Lane Austin, TX 78754
Preferred Qualifications

  • Experience working with a table based billing system such as CC&B, CIS or other table based customer system
  • Experience utilizing data analysis to resolve business related tasks and improve customer satisfaction
  • Experience interfacing across work groups to participate in process improvements and achieve improved performance
  • Experience utilizing Microsoft Office to include basic experience utilizing Microsoft Excel
  • Experience reviewing, analyzing, and updating service agreements, premise characteristics, and meter reads on customer utility accounts
  • Experience performing quality checks, validations and analysis

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Reviews utility usage, determines average consumption, verifies rates, investigates potential overcharges, and adjusts customer accounts. Initiates and processes billing adjustments and account corrections in accordance with established procedures. Places accounts on hold, assesses late fees and charges, and refers customers to other organizations. Reviews and recommends requirements for subdivision development, re-subdivision, and water and wastewater service extensions. Evaluates site/lot plans, criteria, etc. for a variety of projects, programs, and activities. Assists with all assigned utility projects from initiation to completion. Maintains, safeguards, and provides original documents of record. Assists with preparing presentations for successful arguments that represent the utility in hearings, investigations, examinations, or other arenas where disputes are addressed. Assists with developing, revising, and implementing procedures and processes to facilitate the provision of services to customers. Supports the department in development, maintenance, growth, and customer satisfaction. Recruits customers and serves as a point of contact for utility programs.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Knowledge of the applicable principles, laws, rules, regulations, and practices of utility service operations.
  • Knowledge of City practice, policy, and procedures.
  • Skill in oral and written communication.
  • Skill in using computers and related software.
  • Skill in data analysis and problem solving.
  • Skill in planning and organizing.
  • Skill in handling multiple tasks and prioritizing.
  • Ability to work with frequent interruptions and changes in priorities.
  • Ability to establish and maintain good working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or TTY (512) 974-2445.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Utility Account Specialist position include: Graduation from an accredited four (4) year college or university with major course work in a related field, plus (3) years' experience providing customer service for a utility or other commercial/government organization. Experience may substitute for education up to a maximum of four (4)years. Do you meet the minimum qualifications for this position?

  • Yes
  • No

* Describe your experience working with a table based billing system such as CC&B, CIS or other table based customer system. Include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Describe your experience utilizing data analysis to resolve business related tasks and improve customer satisfaction. Include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Describe your experience interfacing across work groups to participate in process improvements and achieve improved performance. Include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Describe your professional experience performing quality checks, validations and analysis. Include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* Rate and describe your experience utilizing Microsoft Excel.
(Open Ended Question)
* Describe your experience reviewing, analyzing, and updating service agreements, premise characteristics, and meter reads on customer utility accounts. Include details such as job title/duties, work examples, dates, and employers.
(Open Ended Question)
* If selected as a top candidate, do you agree to a criminal background investigation?

  • Yes
  • No

* Are you a current City of Austin employee?

  • Yes
  • No

* This position is classified as an "essential" position. The candidate must be able to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Shifts may change according to departmental needs. Are you able to meet these schedule requirements?

  • Yes
  • No

Optional & Required Documents
Required Documents Optional Documents

Apply
Drop files here browse files ...

Related Jobs

September 18, 2021
Assistant Professor   Lubbock, TX new
September 18, 2021
September 18, 2021
Dental Assistant   Pampa, TX new
September 18, 2021
September 18, 2021